Customer Service Isn’t Everything, It’s The Only Thing.

Posted on Jun 02 in Agency News by Sean P. Dillon

Great customer service thought…

I went to a favorite lunch spot today where I am usually helped by the owner, with the cook nearby preparing orders.

She wasn’t there, so the cook took my order and I asked if I could get the special, but with a substitution. He wasn’t supposed to do it, but knows me as a semi-regular. He made me what I wanted, wrapped it up and handed it to the owner who came out shortly thereafter–calling the order by the name of the special.

I spent $5 on lunch instead of $9. And I will go back there again and again and again-even if I have to pay $9 going forward.

Service and going the distance for customers is everything. Something to think about…

Nice Refresh of Social Media Revolution Video

Posted on May 07 in Social by Sean P. Dillon

Eric Qualman has updated one of my favorite videos on the web.  I am always fascinated by this ability to accumulate views. The current count on the video as I type this is 22,564.  Any predictions on where this will be by Monday afternoon?

Favorite quote:

“We no longer search for the news, the news finds us…”

This is indicative of the way I found this refresh. Enjoy!