Terms and Conditions

Standard Service Agreement

By accepting an engagement with Cyentist, LLC ("Agency") and completing the legally binding electronic signature, you ("Client") agree to the following terms.

No Refunds

Agency has a no-refund policy. Due to the nature of our work—which may include meetings, discovery, onboarding, planning, project management, design, strategy, copywriting, consulting, and the purchase of third-party tools or services—all payments made to Agency are non-refundable.

Fees & Payments

Full payment is due in advance to hold your scheduled project booking.

Projects are deemed completed upon the transfer of access credentials, design assets, and/or website launch. No revisions, updates, or changes of any kind are included after this point.

For post-project training and support, or updates and revisions, we offer select clients access to one-time or monthly Marketing Momentum Intensives, which are billed as fixed-fee, limited-scope project engagements. Each Intensive includes a defined scope, timeline, a clear set of deliverables, and is scheduled and billed in advance.

Requests that involve wholesale changes to brand or marketing materials, span multiple websites, or impact multiple assets will be billed as a new project at a preferential rate for returning clients. We will provide a quote and obtain written approval before proceeding.

Payments may be made by credit card via our invoicing system. We accept Visa, MasterCard, and American Express. You may also mail a check to:

Cyentist, LLC
15001 Kercheval Ave
Unit #2099
Grosse Pointe Park, MI 48230-1359

Clients are responsible for completing all payment plans associated with purchased services. By entering into a payment plan, you agree to complete it in full. We reserve the right to pursue unpaid balances through collections, including all applicable legal fees, and collection costs.

Term

The Agreement term for fixed projects begins upon receipt of payment and ends when the final balance is paid in full and ownership of deliverables is transferred from Agency to Client.

Clients who fail to provide required input, respond to communication, or submit payments in a timely manner may not delay or suspend the Agreement without written approval from Agency. Any project placed on hold for more than 45 days without written agreement will be considered terminated by default, and the remaining balance will become immediately due.

Clients retain no rights to partially completed deliverables or draft work unless and until the full project balance has been paid.

Each Marketing Momentum Intensive is a standalone engagement. Additional Intensives may be booked as needed.

Revisions & Deliverable Acceptance

All revision requests must be requested during your scheduled intensive before project completion, otherwise deliverables are considered accepted. Once accepted, revision rights are waived.

Termination Fee

If Client cancels or terminates this Agreement before the agreed-upon project scope is complete—without cause or breach by Agency—a termination fee equal to the remaining balance will be due. Client is also responsible for any and all enforcement-related costs including legal fees, court costs, and collections.

Cancellations & Interrupted Projects

If a Client cancels, hires a competing provider for the same project, or pauses a project for more than 45 days -- with or without notice, the project will be considered terminated and the termination fee will apply and be due immediately. Resuming work will require a new Agreement at current rates.

Late Payments

Work may be paused if payment is not received on time. Late payments will incur a 3% fee after seven days. Non-payment beyond 45 days will trigger termination and the termination fee.

SOW & Scope Changes

The original scope must remain intact to avoid added fees. Any additional requirements will be quoted and billed at our standard rate. Agency reserves the right to determine whether a requested change constitutes out-of-scope work.

Point Of Contact

Client will establish a single point of contact and provide the necessary access to people and documentation required by Agency to complete work.

Feedback

Client point of contact will provide timely and consolidated feedback for all Agency deliverables within one business day.

Expenses

Third-party expenses (e.g., software, licenses, plugins, stock assets) must be paid directly by Client or will be billed separately after approval.

Resources

Agency reserves the right to assign or reassign resources as needed to deliver services efficiently and within the approved budget.

Notices

Cancellations, interruptions, and changes in project scope must be sent to business@cyentist.com.

Ownership

Ownership of the final work product transfers to Client upon full payment. Deliverables may include non-editable asset files such as graphics, artwork, and brand visuals. Editable design source files remain the property of Agency and are not included unless otherwise agreed.

For web and social projects, deliverables include login credentials and asset ownership.

Advertising

Agency may include a small, unobtrusive credit in the footer of Client’s website linking to cyentist.com. Example: “Branding and website design by Cyentist.” We also reserve the right to showcase the work we’ve created for your brand in our own portfolio, website, and marketing materials.

Client grants Agency the unlimited right to use their likeness in testimonials, reviews, photos, or videos associated with the project for promotional purposes, unless otherwise agreed in writing.

Contact Method & Availability

Agency operates Monday through Friday, 9:00 AM to 5:00 PM EST. We respond to messages within one business day. Please do not use text messaging unless it’s a true emergency.

Liability

Client agrees to indemnify, defend, and hold harmless Agency, and its directors, officers, employees, agents, independent contractors, consultants, providers, subsidiaries, and affiliates, from and against any and all claim, loss, expense, or demand of liability, including attorneys’ fees and costs incurred by Agency and Affiliates in connection with any claim or judgment by a third party arising out of this Agreement.

Client assumes full responsibility for all use of the approved work product. Due to the nature of Agency’s work, Client specifically agrees to indemnify, defend, and hold harmless Agency, and its directors, officers, employees, agents, independent contractors, consultants, providers, subsidiaries, and affiliates, from and against intellectual property claims, challenges, and disputes arising from its use of the approved work product.

Agency shall not be liable to the Client, whether jointly, severally, or individually, in excess of the last payment received under this Agreement, or in excess of the sum of $500.00, whichever is smaller, as a result of any act or omission not amounting to a willful or intentional wrong.

Arbitration

Any controversy or claim arising out of or relating to this contract, or the breach thereof, shall be settled by arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules and judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof.

Claims shall be heard by a single arbitrator. The place of arbitration shall be Wayne County, Michigan. The arbitration shall be governed by the laws of the State of Michigan. Each party will, upon written request of the other party, promptly provide the other with copies of all relevant documents. There shall be no other discovery allowed. The arbitration will be based on the submission of documents and there shall be no in-person or oral hearing. Time is of the essence for any arbitration under this agreement and arbitration hearings shall take place within 90 days of filing and awards rendered within 120 days. Arbitrator(s) shall agree to these limits prior to accepting the appointment. The arbitrators will have no authority to award punitive or other damages not measured by the prevailing party’s actual damages, except as may be required by statute. The arbitrator(s) shall not award consequential damages in any arbitration initiated under this section. Any award in an arbitration initiated under this clause shall be limited to monetary damages and shall include no injunction or direction to any party other than the direction to pay a monetary amount. Each party shall bear its own costs and expenses and an equal share of the arbitrators’ and administrative fees of arbitration. The award of the arbitrators shall be accompanied by a reasoned opinion. Except as may be required by law, neither a party nor an arbitrator may disclose the existence, content, or results of any arbitration hereunder without the prior written consent of both parties. The parties agree that failure or refusal of a party to pay its required share of the deposits for arbitrator compensation or administrative charges shall constitute a waiver by that party to present evidence or cross-examine witnesses. In such event, the other party shall be required to present evidence and legal argument as the arbitrator(s) may require for the making of an award. Such waiver shall not allow for a default judgment against the non-paying party in the absence of evidence presented as provided for above.

Severability

If any provision of this Agreement shall be held or made invalid by a court decision, statute or rule, or shall be otherwise rendered invalid, the remainder of this Agreement shall not be affected thereby.

Subject To Change

We reserve the right to modify these Terms without notice. Continued use of our services constitutes acceptance of the most recent version. It is your responsibility to check this page periodically for such changes.

Last Updated: 08/01/2025